CMG Retail Service Desk

Click on the category to browse FAQs.

ECommerce (2)

All about ECommerce Department.

What is the return procedure for Online?

What should I do if the customer went straight to the store without prior notice from Online team?
General (1)

All about OS Ticket Usage.

How to reset browsing data of my browser?
Retail Transaction Control (6)

Anything related to Retail Transaction Control Department.

How to issue a ticket for SQP (Supplier Quality Problem) type of damage?

What are the Damage Action Plan Guide to Area Managers

What are the guidelines in issuing a ticket for RTC?

What are the guidelines in using the new help topic for Damaged Items

What is the damage procedure for CLN & So Fab - Luzon area?
Sales and Operations (2)

Anything related to Sales and Operations Department.

What are the guidelines on issuing a ticket for shopping bags (SBA) requisition?

What are the minimum quantity of SBA on hand each brand?
Store Development (2)

Anything related to Store Development Department.

What are the different lighting fixtures in the branch?

What are the guidelines on issuing a ticket for SDT?
Warehouse (1)

Anything related to Warehouse Department

What is the delivery schedule of warehouse transport team?

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