Frequently Asked Question

IMPORTANT REMINDERS:

• Job Order should be requested from Mon-Fri until 12nn.
• All requests beyond 12nn from Mon-Thu will be considered the next day.
• All requests beyond 12nn every Friday will be considered on Monday.

GUIDELINES

1. Branch will select help topic applicable on their concern.



2. Please indicate on "ticket details" field any additional information regarding your request. It will be more helpful if you will mention the cause/timeline of the issue.

3. Indicate your full name on "Reported by" field.

NOTE

1. Please keep in mind that all tickets will be validated by your respective RM/AM/SM before reassigning it to SDT.
2. Check your ticket progress regularly and be proactive on communicating with agents.
3. Update agent for the status of request (received lights, repaired already by electrician, etc.).

- The agent can only close the ticket once the branch validated the work done.