Frequently Asked Question
What are the guidelines in issuing a ticket for RTC?
Last Updated 6 years ago
1. Select appropriate Help Topic.
a. OS Ticket for SQP (Supplier Quality Problem) type of damage will be under help topic RTC - Other Issues.(How to issue a ticket for SQP type of damage?)
2. Use the correct template on your attachment as follows:
3. Indicate your complete name on "REPORTED BY" field.
a. OS Ticket for SQP (Supplier Quality Problem) type of damage will be under help topic RTC - Other Issues.(How to issue a ticket for SQP type of damage?)
2. Use the correct template on your attachment as follows:
- Warehouse Delivery & Inter Branch Delivery tickets – use Status of Delivery Template
- Store Tickets – use Cancellation/Adjustment/Swapping Template/IR Template.
- P.I. Verification concerns will be under RTC – Store Task. – Use Standard P.I. Adjustment Template if any.
3. Indicate your complete name on "REPORTED BY" field.